This is driving a fundamental change in how the LCBO works. Good company ethos, nice people--great place to work. Discover new ways to transform the world of work and inspire innovation. Connect IoT data with business context and digital workflows. Accelerate change at DevOps speed by automating approvals while maintaining control. Meet some of our employees who bring their enthusiasm, passion, spirit and inspiration to their jobs every day. Create embedded self-help for faster adoption of new forms, reports, and apps. You can also call 1-800-637-0024 to obtain your OPTrust ID. Provide amazing services, increase productivity, and achieve new insights with a modern service management solution. Expand DevOps success across the enterprise. iSupplier, a self-service portal, offers instant access to your information through a secure, password-protected portal, and lets you download information in a spreadsheet format. Reduce spend, mitigate risk, and drive action across IT with intelligent operations. Provide efficient, resilient financial services operations for enhanced customer and employee experiences. Performance Analytics Connect your telecom operations—from the network to the customer—on a single platform. Eliminate frustration and improve employee satisfaction. Manage scrum or waterfall development work throughout the lifecycle from a unified backlog of tasks. Create seamless experiences for customers and agents with compliance. Learn more about specific ServiceNow applications It also has an extensive knowledge base that helps employees help themselves. To deliver these services, the LCBO has created LCBO Now—a one-stop shop for employee services. Drive customer loyalty with connected digital workflows that automate work across departments. We believe in the power of technology to reduce the complexity in our jobs. Connect development tools to change management for automatic ticketing and approval. The LCBO was created in 1927 with the end of prohibition which had been introduced in the province in 1916. Please dial the extension of the person you are trying to reach or press "#" for the employee directory. A changing marketplace, customer convenience, and a commitment to innovation and modernization drive a digitalization agenda, One of the world’s largest buyers and retailers of beverage alcohol, the Liquor Control Board of Ontario (LCBO) was traditionally a brick-and-mortar business that combined distribution with extensive retail operations. An LCBO location in Essex is closed after five employees recently tested positive for COVID-19. Track lifecycle costs, utilization, and contracts for hardware, virtual, and consumable assets. Deliver business outcomes with speed and agility. Robert explains, “Mobile access is incredibly important for us. IT has been at the forefront of this transformation and is now engaging with other LCBO business functions to drive enterprisewide digitalization. Security Full-time employees receive 15 “attendance credits,” which it says are equivalent to days they can use if sick. Widely adopted mobile self-services gives employees access to services when and where they need them, Delivering employee services on mobile devices has also been a huge success. Give employees the experience they deserve with efficient, intelligent services. Generate and distribute customized reports and dashboards on demand and in real time. This gives LCBO staff instant access to support wherever and whenever they need it. Collaborate in real time to complete tasks quickly and efficiently. According to Robert, “They now feel more in control. Powered by the Now Platform®, the portal gives employees a consistent, intuitive way of getting the services and support they need. Cut overages and unexpected costs with increased visibility into your ServiceNow subscriptions. With Now Mobile, they can securely access services before their shift starts, during lunch breaks, and at home. Automate onboarding and other employee lifecycle events that span multiple departments. Check your inbox for a confirmation message from us. Collect, retain, analyze, and visualize measurable time series data from any source or combination of sources. Make IT a proactive business partner. Capture, assess, and manage demands from the business in one location. According to Robert, “We want to give our employees a fantastic experience. Scale and support operations with end-to-end digital workflows. Automate IT processes, eliminate manual tasks, and remediate service issues. Manage your entire project lifecycle and program portfolio. On November 1, 2017, OPSEU and the LCBO (hereafter “the employer”) settled a complaint scheduled to proceed before the HRTO. With LCBO Connect, it's all at your fingertips. Identify the root cause of issues and proactively prevent future disruptions. If you wish to download the official free mobile app from the LCBO that lets you browse and shop thousands of wines, spirits and beers online, please visit the links below: Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Automate requests, reservations, and repairs to create the ultimate workplace service experience. Speak with a ServiceNow Account Executive LCBOConnect connects you with LCBO key communications - Product recalls, Amber alerts, Social media feeds, retail news briefs, and more. Resolve issues faster with virtual agents that understand simple, human language. All LCBO stores remain closed on Mondays. Create real-time dashboards and reports to detect failing critical controls. Turn your data into action to quickly get value from your IoT investments. Increase business efficiency with easy knowledge sharing and collaboration. Respond rapidly to evolving threats, and bridge the gap between security and IT. LCBO Now employee portal. LCBOConnect connects you with LCBO key communications -  Product recalls, Amber alerts, Social media feeds, retail news briefs, and more. Connect your enterprise and modernize operations to transform your business. Create and manage work orders based on technician skills, availability, and inventory. See how companies like yours make the most out of their ServiceNow investment. Minimize business risk and manage costs with self-service delivery of cloud services. Simulate and compare multiple investment scenarios to align your portfolio with your business strategy. Simplify how work gets done, deliver intuitive experiences, and build digital workflow apps with a single cloud platform. Perform functional testing of your applications and simplify platform upgrades. • Get push notifications alerts and reminders for time tracking, important updates, and approvals. Our IT team is also continuing to modernize—service mapping is one good example.” Robert concludes, “That’s the power of ServiceNow. Powered by the Now Platform®, the portal gives employees a consistent, intuitive way of getting the services and support they need. Your account give you access to even more premium content, don't lose access to it. Empower developers and builders of all skill levels to create and extend workflow apps. Enable developers of any skill level to build apps for specific projects. As a result, they respond faster and more consistently, and employees know to look in the knowledge base next time. Governance, Risk, and Compliance As an employee, our simple interface allows you to • Review your pay, view or request time off, check in and out for work, submit your timesheet, and submit expenses quickly. Human Capital Management HR, employee experience, planning, compensation, and benefits. Software Asset Management According to Robert, “We’re not standing still—we’re focused on continuous improvement. Recently, the LCBO has been shifting to a multi-channel business model, moving online and extending distribution to other wholesale partners such as grocers. Make it easy for agents to triage, act on, and resolve requests on the go. Respond to business risks in real time. By comparison, there were only 2,500 HR cases in the same month—less than 20% of the number of article views—with employees now able to find information for themselves rather than having to open a case. Data, and back offices for hardware and consumable assets employees to wear personal protective like. 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